The fraud
A call claiming to be from the front desk asks to confirm card details.
The protection
Spoofing detected: the call never reaches the guest.
Hospitality
Guests trust the hotel’s call. It should always be the hotel.
A cloned number can use the hotel’s name to ask for payment details. The legitimate call arrives identified; the impersonation never rings.
INInstitution · Front desk+52 55 •••• 4821 · Reservation confirmationVerified
Cloned number · +52 55 •••• 0100Asked for the guest’s card detailsBlocked before it rang
What’s at stake
The guest experience and the brand’s reputation.
- +100M
- calls blocked per year
- +40M
- users protected
The risk
How fraud reaches the sector.
The fraud
An SMS with a fake reservation and a payment link.
The protection
Anti-smishing: the message is filtered or the app alerts the guest.
The fraud
The guest isn’t sure whether the call about their reservation is real.
The protection
The legitimate call arrives with a name and a reason.
Products
Protection for hospitality.
VoiShield® Branding
Identified callsEnriched Caller ID that shows in real time who is calling and why.
Discover the productVoiShield® API
In-app protectionBlocks fraudulent calls and messages from the institution’s app, with nothing for the user to install.
Discover the productVoiShield Pathway®
Enterprise telephonyReal-time protection for enterprise telephony and contact centers.
Discover the productTechnical assessment
The phone channel, shielded.
An assessment shows what protection would look like for each institution.