The fraud
The user doesn’t answer because they can’t tell whether the call is real.
The protection
The call is identified with a name and a reason.
Contact centers
Users answer when the call is legitimate.
Customer service, collections and support calls arrive with a name and a reason. Impersonation of the contact center never gets through.
INInstitution · Customer service+52 55 •••• 4821 · Follow-up on a requestVerified
Cloned number · +52 55 •••• 0100Asked for data to “update” the accountBlocked before it rang
What’s at stake
That the legitimate call is answered and the fake one never arrives.
- +100M
- calls blocked per year
- +40M
- users protected
The risk
How fraud reaches the sector.
The fraud
A scammer uses the contact center’s number.
The protection
Spoofing detected: the call never rings.
The fraud
Fraudulent calls targeting the contact center’s own operation.
The protection
Real-time protection with VoiShield Pathway®.
Products
Protection for contact centers.
VoiShield® Branding
Identified callsEnriched Caller ID that shows in real time who is calling and why.
Discover the productVoiShield Pathway®
Enterprise telephonyReal-time protection for enterprise telephony and contact centers.
Discover the productVoiShield® API
In-app protectionBlocks fraudulent calls and messages from the institution’s app, with nothing for the user to install.
Discover the productTechnical assessment
The phone channel, shielded.
An assessment shows what protection would look like for each institution.